Support & FAQs

The Garment Luggage: How many suits or articles of clothing can the garment section fit?

The garment section expands up to 3 in (7.62 cm) so when packed, it can fit up to 2 suits or 2 dresses/gowns/delicates very comfortably, depending ...

The Garment Luggage: Why does it only have 2 wheels? Why not 4?

The primary reason is maximizing storage. Because the wheels don't use up valuable space to comply with carry-on regulation, there is more usable v...

Is a monogramed product returnable or changeable once I have placed my order?

Unfortunately, we cannot accept any returns / exchanges / or changes to a custom order once it is placed.

How do I send information to Hook + Albert about my special event, campaign, or services?

Please simply drop us a line by emailing us at info@hookandalbert.com

I own a retail store and I want to carry Hook + Albert products. Who do I contact for wholesale inquiries?

We would love to chat with you about your wholesale needs. Please either visit our wholesale page found in the footer of our website or email hope@...

Can you accommodate custom orders?

We evaluate custom orders on a case by case basis. Please head over to https://www.hookandalbert.com/pages/corporate-gifts for more information.

What is your exchange/return policy?

We offer returns and exchanges up to 21 days from when your order was shipped. To start a return or exchange please email us at support@hookandalbe...

Can I change or cancel my order after I place it?

So long as it hasnt shipped yet, yes. If it has, you can do an exchange once it arrives *USA customers return shipping is free if exchanging. Inte...

Do you ship to my country?

You can view a list of the countries we currently ship to on our Shipping and Returns page.

I live in another country - why did you charge me taxes?

VAT is collected at time of purchase to avoid any surprises when the order arrives.

Which methods of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover, Paypal, Amazon Pay, Google Wallet, and Afterpay.

Where can I see and buy your products in person? Do you have any stores in my area/country?

We are working to add all current Stockists to our site. For specific product stock inquiries, please reach out to us at support@hookandalbert.com

What does “out-of-stock” mean? When will you get this item back in stock?

Currently out of stock and not available for purchase. Will possibly be available again in the near future but no firm arrival date at the moment.